Crusado Terms and Conditions

Welcome to Crusado. These terms and conditions govern your use of our website, our casino games, and our sportsbook, and by creating an account you agree to be bound by them in full. We ask that you read this document carefully before you register, deposit, or play, because it sets out your rights and obligations as well as ours. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Eligibility and Account Registration

To use our services you must be of legal age in your jurisdiction and capable of entering into a binding agreement. We allow only one account per person, household, phone number, e-mail address and IP address. Our verification process may require identity documents, proof of address, source-of-funds documentation, and in some cases a phone or face check. We reserve the right to suspend or close any account where duplicate registrations or false information are detected.

• We require accurate and complete personal information at registration
• We may request additional documents at any time to confirm your identity
• We restrict access for residents of jurisdictions listed in our restricted countries section, including the United Kingdom, the Netherlands, the United States, and several other territories, with the list subject to change without forewarning

Deposits, Withdrawals and Payments

At Crusado, we accept transactions in EUR, PLN, CHF, HUF, CZK, DKK, CAD and AUD. A minimum deposit of €20 applies to each stage of our welcome pack, and we reserve the right to set minimum and maximum deposit and withdrawal amounts at our discretion. Wherever possible, we process withdrawals back to the payment method used to fund your account, though we may pay through an alternative payment system where necessary, and card deposits may be refunded against the original purchase.

Our finance department processes withdrawal requests within three business days of the request, or three business days after your previous withdrawal was paid out, working Monday to Friday from 6 AM to 5 PM GMT. We may delay processing while we complete identity, balance, and source-of-funds checks. You must supply requested documents within 30 days, and we usually complete verification within 10 days of receiving a full response. A minimum rollover of x1 the deposit amount applies before withdrawal; failing to meet it may result in cancellation of winnings and a retained commission of 10% (minimum €0.50), or 15% where the account was funded by bank card or bank transfer.

Withdrawal limits at Crusado Casino are set by VIP level and apply daily and monthly, calculated according to your activity over the preceding 90 days and the ratio of your deposits, withdrawals and bonuses received. A maximum of three withdrawal requests may be pending at any one time, and sports winnings are capped at €50,000 per day.

Bonuses and Promotions

Our Crusado casino bonus offerings include a welcome pack of 375% up to €11,000 plus 350 free spins across four qualifying deposits of at least €20 each. The structure breaks down as 150% up to €3,500 plus 125 free spins on the first deposit, 100% up to €2,500 plus 75 free spins on the second, 75% up to €2,500 plus 75 free spins on the third, and 50% up to €2,500 plus 75 free spins on the fourth. Wagering requirements are x30 of the deposit plus bonus amount, to be completed within 10 days, with a maximum bet of €5 while a bonus is active. We cap free spin winnings transferred to your real balance at €50, and a Max Win cash-out rule of x3 the bonus amount applies.

We also offer a Weekly Reload Bonus of 77% up to €700 plus 50 free spins, a Weekend Reload Bonus of 50% up to €700 plus 50 free spins, Casino Weekly Cashback of 15% up to €3,000, and Sport Weekly Cashback of 10% up to €500. Only one bonus may be active on your account at a time, and bonuses cannot be stacked. Wagering contributions vary by game type: slots contribute 100%, Plinko and live casino (excluding card games) contribute 10%, while scratch cards, keno, table and card games, poker and video poker contribute 0%. Jackpot slots, Slingo, bingo and instant or crash games cannot be played using bonus funds. Anyone searching for a Crusado no deposit bonus should note that our published offers require a qualifying deposit; we do not currently advertise a Crusado casino no deposit bonus on our promotions page.

Our Games and Providers

We host over 7,300 games across our platform, including more than 6,100 slot titles, table games, live dealer products, and a dedicated Epic Jackpots category. Our content comes from 54 providers, including Pragmatic Play, Evolution, Hacksaw Gaming, Red Tiger, Spinomenal, and many others. Live dealer action is supplied by Evolution, Pragmatic Live, OnAir and Winfinity. NetEnt titles are unavailable in 51 territories, and additional per-title restrictions apply to select games.

Loyalty Programme and Store on Coins

We reward wagering activity through our Store on Coins programme. You earn one Coin per €100 wagered in the casino, one Coin per €100 settled in the sportsbook, plus 5% of every deposit credited as Coins. Coins can be exchanged for casino bonuses, bonus spins, and free bets, each carrying their own wagering and time conditions. Our VIP Program uses five levels, determined by your activity and deposit-to-withdrawal ratio, to set your applicable withdrawal limits.

Responsible Use and Account Security

You are responsible for keeping your login credentials confidential and for all activity conducted through your account. We at Crusado take reasonable measures to protect your account, but we encourage you to use strong passwords and to contact our support team immediately if you suspect unauthorised access.

Limitation of Liability and Changes to These Terms

We reserve the right to amend these terms and conditions at any time, and continued use of our services after changes are published constitutes your acceptance of the revised terms. We are not liable for losses arising from circumstances beyond our reasonable control, including technical failures, third-party payment processing issues, or regulatory changes affecting service availability in your region.

Contact and Complaints

If you have questions about these terms, you can reach our support team at [email protected]. For formal complaints, please write to [email protected], and we will respond in accordance with our internal review procedures. Players researching Crusado casino login issues, account verification, or general platform questions are encouraged to contact support directly before raising a formal complaint.

By registering an account, making a deposit, or otherwise accessing our games, you confirm that you have read, understood, and agreed to these Crusado terms and conditions in their entirety.