Crusado Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how Crusado collects, uses, stores and shares your information when you visit our site, register an account, or play with us. By using Crusado casino, you agree to the practices described below. If you do not agree with this policy, please do not use our services.

Information We Collect

When you create an account or use Crusado, we collect several categories of personal data to provide our services and comply with our legal obligations. Our casino requires registration before you can play, and we verify every account holder to prevent fraud and underage access.

• We collect identity information such as your name, date of birth, address and contact details provided during Crusado casino login and registration
• We gather financial information, including deposit and withdrawal history, payment method details, and transaction records
• We track your gaming activity, including games played, wagers placed, bonus usage and session duration
• We record technical data such as IP address, device type, browser information and login timestamps
• We may collect documents submitted for identity, balance or source-of-funds verification
• We may verify your identity by phone or face check where required

One Account Policy

We allow only one account per person, household, phone number, e-mail address and IP address. If you attempt to register multiple accounts, we reserve the right to suspend access and request additional verification documents.

How We Use Your Data

We at Crusado use your personal data for a range of purposes connected to operating our platform safely and lawfully. Our primary goal is to ensure a secure environment for every player who uses Crusado.

• We use your data to process deposits, withdrawals and bonus credits
• We use your information to verify your identity and comply with anti-money laundering standards, including the 5th AML Amendment framework referenced in our terms
• We analyze your activity to assign your VIP level, which affects your withdrawal limits
• We send you communications about promotions, including our welcome bonus, reload offers and tournament updates, where you have not opted out
• We use data to detect and prevent fraud, money laundering and unauthorized access
• We may use your contact details to verify your account by phone if our finance or compliance teams require it

Cookies and Tracking Technologies

At Crusado, we use cookies and similar technologies to remember your language preference between French, German and English, keep you logged in, and understand how you interact with our games and promotions. Our Crusado casino storefront relies on cookies to display pricing in your selected currency and to tailor offers such as the welcome bonus. You can control cookie settings through your browser, though disabling certain cookies may limit functionality.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share data with payment providers to process deposits and withdrawals
• We share information with identity verification and anti-fraud service providers
• We may disclose data to regulators, law enforcement or auditors where legally required
• We share data with our game and live casino providers, including Evolution, Pragmatic Play and other studios, to the extent necessary to deliver gameplay
• We may share information with professional advisors assisting with compliance or dispute resolution

Data Retention

We retain your personal data for as long as your Crusado account remains active and for a reasonable period afterward to meet our legal, accounting and anti-money laundering obligations. Where you request account closure, we may retain certain records, including transaction history and verification documents, as required by applicable regulations.

Data Security

We implement technical and organizational measures designed to protect your personal data from unauthorized access, loss or misuse. Our team restricts access to personal information to staff who need it to perform their duties, including processing Crusado casino bonus claims, verifying documents and handling support requests. Despite our efforts, no system is completely secure, and we encourage you to use a strong password and keep your login credentials confidential.

Your Rights

Depending on your location, you may have rights regarding the personal data we hold about you. We aim to respect these rights wherever applicable.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to certain uses of your data, such as marketing communications
• You may withdraw consent where processing is based on consent, without affecting prior lawful processing

To exercise any of these rights, you can contact us using the details below. We will respond to legitimate requests within a reasonable timeframe, though verification of your identity may be required before we act on a request.

Restricted Jurisdictions

We do not accept players from certain countries, and our Restricted Countries list may change without forewarning. If you access Crusado from a restricted jurisdiction, we may be unable to process your personal data for account purposes, and any account created in violation of these restrictions may be closed. We encourage you to review the excluded jurisdictions listed in our general terms before attempting to register or use Crusado casino login credentials from a location that may be restricted.

Children's Privacy

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that an account has been created by a minor, we will close the account and delete the associated data where legally permitted.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post the revised version on this page, and continued use of Crusado after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise your privacy rights, you can reach our support team at [email protected]. For complaints regarding data handling or any other matter, please contact [email protected]. We aim to address all privacy-related inquiries promptly and transparently.